PC EXPRESS is our online banking service which is available to all PFFCU members at no cost! Members can view account statements, transfer funds between PFFCU accounts, check account and loan balances, verify cleared checks, obtain new shares, loans or certificates, make IRA contributions, pay bills, set-up account alerts and more.

You can apply for PC EXPRESS online, at one of our conveniently located branches, or by calling 215-931-0300 or 800-228-8801. PC EXPRESS is free and you will be able to access your account within one business day.

No. You can use any computer with internet access and a high security web browser to access your account information.  Regardless of the computer that you use to access your account it will be necessary for you to know and use your unique PIN/password and security phrase.  For additional information on first time login, please refer to the Security section of the FAQ’s.

Downloading the latest web browser and all associated security patches is recommended for accessing your account online.

Your computer must be configured to accept cookies and javascript must be enabled. The cookies set by PC EXPRESS are used to maintain your web browser’s “state information”. This is a feature added to make the service quicker and more reliable, as well as to ensure your privacy and a secure online experience.  We do not use the cookies to breach your privacy in any way; they are only set while you are accessing PC EXPRESS and will automatically be deleted as soon as you log out of PC EXPRESS.

You may now access PC EXPRESS through your mobile device that has web-browsing capabilities and a data plan.  Please go to http://icub.pffcu.org/mobile to gain access through your mobile device.  Please note that not all phones with web access will have access to PC EXPRESS.  Please check with your service provider for more information.

Members with smart phones (i.e. iPhone, Blackberry, etc) should  go to our regular PC EXPRESS login page.  You will then proceed to login as if you were using a traditional PC.  Members with less sophisticated mobile devices will be presented with a scaled down version of PC EXPRESS.  You will be prompted to enter your account number, PIN and password.  You will not be asked to verify your security image/phrase or answer security questions.

You can view current account balances, as well as history for the last 12 months on all your shares and loans.

An available balance is the funds that you have available for use in your account. This may differ from your total balance due to pending transactions/deposit holds.

From the My Account section of PC EXPRESS, you can view and print checks you've written during the past 12 months provided the payee did not process the check electronically. You can access this feature from the Account Summary page by selecting ‘Find a Check’.  You may also access it by clicking on your S4 Checking Account. The most recent 30 days of account activity will be displayed. Click on either a check number or the 'View Draft' link to see an image of a check you've written. You can view older checks from the most recent 12-month period by selecting the month the check was processed from the Date drop-down list at the bottom of the checking account screen.  Then click the check number or the 'View Draft' link to see an image of the check.

If a merchant processes the check electronically, you are unable to view a copy via PC EXPRESS.  We ask that you please contact PFFCU at 215-931-0300 or 800-228-8801 and a telephone member service representative will gladly assist you.

From the My Account section of PC EXPRESS, you can view your statements from the past seven years. You can access this feature from the Account Summary page by clicking on 'View Statements'. Select the desired month in the drop-down list and then click 'View'.

Pending transactions are transactions that have been authorized against your account, but have not yet posted to your account.

From the My Account section of PC EXPRESS click on 'Access Credit Card'. By clicking on the last 4 digits of your card number you will be able to view transaction and summary information on your PFFCU VISA account.  You must have an email address on file in order to view your PFFCU Visa credit card.

To pay your PFFCU VISA via PC EXPRESS transfer the funds to your Visa accumulation account. The funds will be swept out of this account within one business day and posted to your Visa the next business day.

From the Loans section of PC EXPRESS click on 'Apply for a Loan' and then choose the applicable loan product from the drop-down list.  For mortgages, fully-completed applications submitted online will receive a decision the next business day. For all other loans, applications submitted online during business hours will receive a decision within one-hour and applications submitted after hours will receive a decision the next business day.

To check the status of a loan application, click on 'Loan Status'.

When making a principal only payment, it is necessary to contact PFFCU at 215-931-0300 or 800-228-8801 and a representative will apply your funds to the principal only.  When making a payment through PC EXPRESS it will automatically take the interest first and apply the remaining amount to the principal.

By clicking on the 'Buy A Certificate' button of PC EXPRESS you are able to access rate and disclosure information for our certificate products. With one additional click you can choose from a menu that includes terms from 3 months to 5 years for non-IRA certificates, Traditional IRA certificates, Roth IRA certificates and Educational Saving Account certificates.

Click on the button that reads 'Add a Share Account'.  You then will be able to open four different shares on an account; S2 (vacation), S3 (holiday), S5 (Money Market), or S25 (PYA). Once the shares are established you may fund them from an existing share.

Transfers from one member to another, or from a different account for the same member can be established on the PC EXPRESS application. Click on the 'Account Transfer', then 'Set Up Transfer' and indicate the account numbers for the transfer. We must have the correct account number and member’s last name to process the request.  You may also use this application to set up automatic share-to-share transfers.  The change will be set-up within one business day.

From the Bill Payer menu, select 'Enroll'. Enter the information for the designated merchant(s), and under 'action', select 'add'. Bill Payer allows you to pay up to 40 of your bills monthly.

From the Bill Payer menu, select 'Add Bill'. Enter the information for the designated merchant, and under 'action', select 'add'.

From the Bill Payer menu, click on 'Pay Bills', and decide which bill you wish to pay, and then choose the payment date and the amount. Click 'Submit'.

From the Bill Payer menu, select 'Add Bill'. Enter the information for the designated merchant, and under 'action', select 'change'.

Yes. When your bill arrives, simply access Bill Payer and submit the amount that you wish to pay.

You should allow 7-10 business days for merchants to receive your payment. Bill payments are typically processed the following business day, however Fridays and holidays are the exceptions to this rule. Bill payments scheduled before 6pm on a Friday will be processed the following Monday morning. Bill payments submitted after 6pm on a Friday will not be processed until the following Tuesday morning. Legal holidays that fall on a business day push bill processing back one full business day.

Bill Payer payments are either paid electronically or by check.  All merchants that are paid electronically are listed as such in the Pay Bills screen.  Merchants with no indicator are paid by check.

This means that you have a message in the 'Message Center'. If you click on message center and then click on 'Read Mail' this will open the message.   

When you open the message there is a box in the right hand corner to 'Delete Mail', click the delete mail box and then click 'Submit'.

To send a message to PFFCU Member Service click on the 'Message Center' tab on the left hand navigation list, type your message, click next and then click Submit.

After signing into PC EXPRESS click on the button that reads 'Account Alerts'.  This button will take you to a screen that allows you to send e-mail alerts or mobile messages to one of three addresses (primary e-mail address, work e-mail address and/or a mobile device.)  If you are unsure of what your mobile device e-mail is, your mobile carrier can give you that information. In almost all cases the mobile e-mail will be your phone number followed by the “@” sign, carrier abbreviation and dot com/net. For example a Verizon mobile e-mail would be your phone number followed by “@vtext.com.”

You can receive an alert when any of the following activities occur on your account.
  1. Your statement is available for viewing on PC EXPRESS.
  2. A payroll or ACH credit has posted to your account.
  3. A certificate is set to mature within 60 days.
  4. A designated share has exceeded a balance threshold or fallen under a designated amount. This particular alert will be sent after settlement at the end of each business day.

Use Card Maintenance to report your PFFCU ATM or Debit card lost or stolen, or activate a new PFFCU ATM or Debit card. To access Card Maintenance you must first click on the 'Account Services' button.

A stop payment is when a member requests a stop to be placed on a particular check.  To place a stop payment you must first click on the 'Access Services' button.  There is a $10 fee for a stop payment.  You are unable to place a stop on an ACH withdrawal through PC EXPRESS.  To do so, you may visit any one of our convenient branches to complete the form.  You may also obtain the required form through our web site.

To order checks first click on the 'Account Services' button and then Check Order Services. This service will allow you to order checks with a variety of styles and options. To keep your check numbers in sequence, you will need to know the number on the final check in your current supply. You will also be able to check the status of your order in this section.

Changes to your existing payroll or direct deposit distribution may be made in PC EXPRESS and will be effective with your next payroll deduction or direct deposit.  Once in PC EXPRESS, select Account Services and then Payroll Distribution.  You can then select the appropriate payroll/direct deposit and appropriate funds.

To establish or change this information click on 'Personal Profile', enter your new/correct information and then hit 'submit'.

Under Account Services, you may select the Related Account Access button, which will open the necessary form to set up your account for Related Account Access.  The form must be signed and processed in order to turn on Related Account Access.   You may return the complete form to the address/fax stated on the form.  After the form is processed ALL accounts connected to the primary member’s Social Security Number will be viewable on the summary screen. Please keep in mind: When a secondary account owner logs in to an account using PC EXPRESS, they will be able to view all accounts where the primary account holder social security number is listed.

We ask that you please send an email message through the PC EXPRESS message center requesting to un-enroll.  Your request will be processed within one business day.

Members wishing to download account information into Quicken may do so by:
1) Navigate to a share history detail page (eg, checking). If desired, select a date range to display share history information using the Advanced History Search feature in PC EXPRESS.
2) Clicking on the EXPORT button at the top right of your PC EXPRESS accounts view. Select QIF format for the download file type. Select an easy-to-remember download location for the for the export location.
3) Launch Quicken. Add a new cash account.
4) Select File>Import>QIF. In the file import field, click browse, and navigate to the file you just exported from PC EXPRESS. Select the cash account which you just created in Quicken.
5) Each time you want to import data from PC EXPRESS to Quicken, follow steps 1, 2 and 4, above.

NOTE: The reason PFFCU does not support direct connections between Quicken and PC EXPRESS, is because Quicken charges financial institutions of our size a $20,000 annual fee ($15,000 for licensing and $5,000 certification). PFFCU does not have a sufficient number of members who use the Quicken product to justify such a large annual expenditure.

This message indicates one of two things. More than likely, the reason you received this message is due to the fact that you are using a bookmark to access PC EXPRESS. We do not recommend bookmarking PC EXPRESS, as we are continually enhancing the system and you will not always be accessing the latest version of PC EXPRESS when you use bookmarks. If you are going to bookmark any page, we recommend that you bookmark this page: http://www.pffcu.org/services/services_pcx.asp

There may be an exceptionally high number of members trying to access their account at the same time that you are. If this is the case, please try accessing your account again.

Every effort is made to have PC EXPRESS available 24/7. However, at the end of each month, PC EXPRESS is unavailable for approximately two hours while our systems are prepared for the new month's activity. This typically occurs about two hours after the close of business on the last day of the month, so you should be able to log back into your account approximately four hours after the close of business on the last day of the month. If this problem occurs and it is not the end of the month, you should wait a few minutes and then try to log into your account again.

PC EXPRESS sessions time-out after 8 minutes of inactivity. In other words, if you spend more than 8 minutes on any page and you are not performing transactions, your PC EXPRESS session will safely terminate. To ensure that members are able to connect to PC EXPRESS, 25 minutes are allotted per PC EXPRESS session. If more than 25 minutes are needed to conduct business, log onto PC EXPRESS again. PC EXPRESS allows unlimited access, free of charge.

Several factors effect how long it takes to connect to PC EXPRESS. Internet connection speed could be one reason. Also, general “internet traffic” may be another issue which may slow your online experience.

Because a PIN and password are required to access PC EXPRESS, an application is required to establish the service. An application can be completed online, at any of our conveniently located branches, or by calling 215-931-0300 or 800-228-8801.

PC EXPRESS sign-on security feature uses an image, phrase and challenge questions that you can personalize. This adds a layer of protection to your online account by letting you know you are on the authentic PFFCU website and letting us know it is really you trying to access your account. This feature requires you to select a secret image and phrase, and provide answers to several security questions. After this enrollment process, when you login to PC EXPRESS, you will enter only your account number and PIN on the first page. Then, when you see your image and phrase displayed on the second page, you can be confident that you are on the authentic PFFCU website and that it is safe to enter your password.

It is important to make sure that you never enter your password without seeing your personal image and phrase. If we do not recognize the computer being used when you are logging in, we will ask you to verify your identity by answering one of your challenge questions. You can choose to have the system remember your computer so you will not have to answer your challenge questions in the future.

1. Go to www.pffcu.org
2. Click on PC EXPRESS
3. Enter your account number and PIN and click on 'Access My Accounts' button.
4. Enter your Password and click on 'Access My Accounts' button.
5. Choose your security Image. Click "more" to view other images or to change your selection.
6. Select and enter your security phrase - this word or phrase cannot contain special characters (such as commas, colons, number signs, etc). Please use letters and numbers only. THIS IS NOT YOUR NEW PASSWORD. The phrase will simply be visible to you along with your security image, to give you additional security that this is PFFCU’s PC EXPRESS site.
7. Select a challenge question from each of the drop down boxes and provide answers to those questions. (You must have a total of 3 challenge questions).Your answers cannot contain special characters (such as commas, colons, number signs, etc). Please use letters and numbers only. These questions may be presented to you at a later time to verify your identity if you are using a computer in a public location, or a computer that you do not normally use. Again – this provides you with an additional layer of security!

Take care to pick answers you are sure you will remember at a later time. Please Note: If this is a Joint Account, please be sure your joint owner knows the answers to the challenge questions as well.

8. Review your security image and phrase.
9. Review your challenge questions and answers.
10.Click the check box on the bottom left if you want us to remember the computer you used to enroll in our security system. You will not be presented with your challenge questions on a computer which has been "remembered".
11. Click 'Submit' and that completes the enrollment process.The next time you login to PC EXPRESS, you will enter your account number and PIN on the first screen. If you checked off the box to remember your computer, the second screen will appear with your security image and phrase. Enter your password and click on the 'Access My Accounts' button. If you did not check off the box to remember your computer, you will be asked one of your challenge questions. Answer the question then click on the 'Access My Accounts' button. This will bring you to your security image and phrase. Enter your password and click on the 'Access My Accounts' button.

Should you wish to change your security image, pass-phrase or challenge questions at a later time, you can do so after you have logged into PC EXPRESS. Select the Login Security option from the Personal Profile section. You may change any or all of your security information - but be sure you (and your joint owner) remember your new settings!

Yes. PC EXPRESS is very safe, as it requires 128-bit or greater SSL encryption.

The security lock displayed in your web browser ensures that your session is secure.

Security is very important to us, and the use of SSL ensures the highest level of security available between PFFCU and members' web browsers. SSL enables the use of over 300,000,000,000,000,000,000,000,000 possible key combinations for securing your information.

You must call us at (215) 931-0300 or (800) 228-8801 to retrieve your PIN and/or password. You will be asked to provide detailed information about yourself in order to retrieve this information.

This generally indicates you have entered the wrong PIN and/or password more than three times, and PC EXPRESS automatically denied you access to your account. To restore access to your account, you must call Member Service at (215) 931-0300 or (800) 228-8801 and request that one of our representatives reset your PIN and/or password.

The latest versions of all web browsers include at least 128-bit encryption, which is a requirement for using PC EXPRESS. If you do not see a lock icon in your web browser, please go to the PFFCU home page, and click on PC EXPRESS button at the top left of your browser window, to securely access your accounts.