Contact Us

Police and Fire Federal Credit Union
901 Arch Street
Philadelphia, Pennsylvania 19107

Have a question or comment?
Click here to email PFFCU Member Service. Or you can email us directly at memberservice@pffcu.org

Telephone Member Service Representatives are available during normal business hours to transact almost any financial business you need.   Find out more»

Branch locations and hours
Find out more»

Mobile Phone Access to PC EXPRESS
Go to https://icub.pffcu.org/mobile to access PC EXPRESS with your mobile phone.

Lost or Stolen PFFCU Visa Credit Card
To report a lost or stolen VISA Credit Card,
call 800-325-3678

Lost or Stolen ATM/Debit Card
To report a lost or stolen ATM or PFFCU Debit Card:
call 215-931-2409

Do you need a PFFCU Debit Card without delay?
You can obtain a new card, a replacement card, or an additional card at any of our eight locations.

24-Hour EXPRESS Banker
215-931-0315 or 800-448-4041

For Members Who Utilize A TTY Device
You may contact our Telephone Member Service Representatives during normal business hours through PA Relay by dialing 711 and getting the help of a Communications Assistant.

Change of Address Request
Call 215-931-0300 or 800-228-8801, or submit a Change of Address form online.

Did you forget your PC EXPRESS PIN or Password?
Call PFFCU Member Service at 215-931-0300 or 800-228-8801 and a Member Service Representative will assist you.

Do you need to reorder checks?
Click here to complete our Check Reorder form.

Paperless Statements
If you no longer wish to receive printed monthly or quarterly statements from PFFCU, please click here and complete our Do Not Mail Statement form.

Subscribe to our Mailing List
If you would like to receive email communications from us, please click here to subscribe to our mailing list.   Subscribe»

Unsubscribe from our Mailing List
If you no longer wish to receive email communications from PFFCU, please click here to unsubscribe from our mailing list. Unsubscribe»

Your Email address will be used by Police and Fire Federal Credit Union for marketing and communication purposes and will not be shared with or sold to other organizations. For a more detailed explanation of our policy, please visit our Privacy Policy Web page.